What makes us different?

When looking for new team members, we look for core-values fit before we ever evaluate technical acumen or experience. We are guided by these 4 values:

  • Humans over Geek

    We’re here to make tech work, but never at the expense of the human behind the screen. We will never make clients or other teams regret any question.

  • Service +1

    We supply best-in-class customer service PLUS that extra measure on top. We strive to give incredible head-turning service.

  • Technical Excellence

    We stay on top of the latest technologies and never stop learning. As a result, we offer our clients outstanding technical knowledge.

  • Work Smart

    We like to work smart, so we can spend time on the important things in life like wakeboarding, cottaging, spending time with family, homebrewing beer, and helping others in our community.

  • Fun

    We believe that fun at home and at work is critical for health and success.

All staff work mostly from their home office. We stay connected through daily huddles and weekly staff meetings. The ideal candidate is motivated without supervision, organized, and has excellent customer service communication skills. We embrace and celebrate candidates from any ethnic heritage, however fluent English that clients can easily understand is mandatory. You must also hold a valid work permit if not a Canadian citizen. Occasional client site visits are required as needed thus an Ontario Drivers License and personal vehicle are required.

At a Cloud Partners we frequently “virtual bench” potential new staff. This means that we walk through the hiring process and offer approved candidates a spot on our virtual bench. Once we have an opening, we will reach out to you with a start date and final employment agreement. The process allows us to have new staff ready to start as soon as a current employee moves on or our growth allows us to add new headcount. It gives you the opportunity to get to know us through the process and be excited about joining our team as soon as there is a space.

If you think you have what it takes to join our team, please submit your resume with cover letter to: hr@cloudpartners.tech

We are currently interviewing for the following roles:

Intermediate Support Analyst II

Cloud Partners is seeking a driven Intermediate Systems Analyst II with at least 2+ years’ experience to join our rapidly growing team. We are looking for someone who has worked in a help desk environment and has verifiable excellent client facing skills.

You:

  • Are passionate about technology and continuously strive to expand your skills.

  • Believe that virtualization and the Cloud are the “way to go”.

  • Carefully balance your technical excellence with a genuine concern for people.

  • Possess exceptional organizational, time management, interpersonal and English communication skills (written and verbal).

  • Take initiative and are excited to be a part of an exceptional team.

  • Live in Simcoe County region, with driver’s license and access to vehicle

  • Have a certificate or degree in related IT Infrastructure, Networking, or Systems Technician

Preference will be given to those candidates who are proficient in:

  • Microsoft 365 and Microsoft Azure

  • Microsoft Teams and SharePoint (required)

  • Microsoft Windows Server OS (2012/2016/2019)

  • Microsoft Windows 10/11

  • Sophos XG Firewall and security products

  • DHCP, DNS, and IP4 concepts

  • Remote Network Monitoring

  • Backup and Disaster Recovery

  • Familiar with Lenovo ThinkCentre and ThinkPad devices

  • Apple laptops and desktops

  • Comfortable with basic hardware repairs and advanced hardware troubleshooting

Experience and job history with:

  • Efficiently resolving client issues submitted through email and phone calls

  • Monitoring performance and troubleshooting customers’ systems (workstation/server/network/Cloud and Back Up)

  • Supporting operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.

  • Installing, diagnosing, repairing, maintaining, and troubleshooting all PC/server, hardware, and equipment to ensure optimal site performance.

  • Supporting smartphones and tablets: configuration and synchronization support

  • Resolving back up issues

  • Identifying solutions for network security; provide Spyware, Adware, and virus protection

  • Supporting all customer software issues: MS Office, MS365, specialized legal software, etc.

  • Creating and updating all client documentation (IT Glue experience preferred)

  • Preparing and maintaining detailed, accurate and timely ticket records in PSA software

  • Supporting and coaching other members of the technical team, as requested

  • Training end-user new hires in orientation sessions

  • Setting up and configuring hardware as needed

The position offers:

  • Full time - 40 hours per week

  • 3 weeks paid time off plus floating personal days and Christmas week off

  • Full extended health, dental and vision benefits

  • Life insurance, LT Disability coverage, and AD&D

  • All computer equipment for work-at-home home office

  • Ongoing continuing education training and certifications

  • Salary Range: $45k - 65k commensurate with experience, education, and acumen

Apply with cover letter, resume and reference list to HR@cloudpartners.tech

We appreciate the time you may take in applying for a position. However, only those candidates selected for interviews will be contacted.